Store Policy
Orders & Processing
Orders are processed within 1–6 business days.
Please note that we do not process or ship orders on weekends, public holidays, or red days.
Shipping
Shipping times may vary depending on your location. Once your order has been shipped, you will receive tracking information by email.
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.
Return Policy
You may return your item within 14 days of receiving your order.
Return Conditions

  • Items must be unused, unworn, and in their original condition.

  • All clothing items must have the original tags attached and intact.

  • Original packaging is not required.

  • Returns that do not meet these conditions may not be accepted.
Return Shipping Fee
A fee of 80 SEK will be deducted from your refund amount to cover return shipping costs.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item.
Lost Packages
We are not responsible for lost or stolen packages marked as delivered by the shipping carrier.
Contact
For any questions regarding your order, please contact our customer support team. Support@aliyah.se

Privacy Policy
Last updated: May 20, 2026
1. About Us
This Privacy Policy applies to Aliyah AB (“we”, “us”, “our”).
Company details:
 • Company name: shopaliyah AB
• Organization number: 559582-1330
• Email: support@aliyah.se
• Address: Tyringegatan 212, Helsingborg, Sweden
We value your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR).
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2. What Personal Data We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
• Name
• Billing and shipping address
• Phone number
• Email address
• Payment information
• Order history
• IP address
• Device and browser information
• Website usage data
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3. Why We Collect Your Data
We process personal data to:
• Process and deliver orders
• Handle payments
• Provide customer support
• Send order confirmations and shipping updates
• Prevent fraud
• Improve our website and customer experience
• Send marketing emails and promotions if you have consented
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4. Shopify and Third-Party Services
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.
We may also share necessary information with trusted third parties such as:
• Payment providers (e.g. Klarna, Stripe, PayPal)
• Shipping and logistics companies
• Accounting systems
• Email marketing providers
These third parties only process the data necessary to perform their services.
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5. Cookies
We use cookies and similar technologies to:
• Ensure the website functions properly
• Save shopping cart preferences
• Analyze website traffic and usage
• Provide personalized advertising
You can manage or disable cookies through your browser settings.
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6. How Long We Store Your Data
We retain personal data only for as long as necessary to:
• Fulfill orders and customer service obligations
• Comply with legal and accounting requirements
• Resolve disputes and enforce agreements
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7. Your Rights
Under GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to certain processing activities
• Request transfer of your data
To exercise any of these rights, contact us at:
support@aliyah.se
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8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
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10. Contact Information
If you have any questions regarding this Privacy Policy or how we process personal data, please contact us:
shopaliyah AB
Tyringegatan 212
Helsingborg, Sweden
support@aliyah.se

Return Policy

We hope you love your purchase, but if you are not completely satisfied, you may return your item within 14 days of receiving your order.

Return Conditions


  • Items must be unused, unworn, and in their original condition.

  • All clothing items must have the original brand tags attached and intact.

  • Returns that do not meet these conditions may not be accepted.

Return Shipping Fee

A fee of 80 SEK will be deducted from your refund amount to cover return shipping costs.

Refunds

Once we receive and inspect your return, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear in your account.

How to Return

To start a return, please contact us at Support@aliyah.se with your order number and reason for return. We will provide you with return instructions.

Thank you for shopping with us!

Pre-Order Policy

Thank you for shopping with us. Please read our Pre-Order Policy before placing your order.

What is a pre-order?

A pre-order allows you to reserve an item before it is available for immediate shipping. This helps ensure you receive the product as soon as it arrives.

Processing & Shipping

  • Pre-order items are estimated to ship within 3–4 weeks unless otherwise stated on the product page.
  • Shipping estimates are approximate and may change due to manufacturing or shipping delays outside of our control.
  • If your order contains both pre-order and in-stock items, your entire order will be shipped together once all items are available. If you would like in-stock items shipped separately, please place a separate order.

Payment

Payment is collected in full at the time your pre-order is placed to reserve your item.

Cancellations

You may request to cancel your pre-order before it has been shipped. Once your order has been processed for shipment, it cannot be cancelled.

Delays

While we do our best to meet the estimated shipping timeframe, unexpected delays may occur. If this happens, we will notify you as soon as possible with an updated estimate.

Returns

Once your pre-order has been delivered, it is covered by our standard Return Policy. Please refer to our Returns Policy for eligibility and return conditions.

By placing a pre-order, you acknowledge that you have read and agree to this Pre-Order Policy.